SMS Consent & Compliance

1. Program Description

Tavvi (operated by FornaxLink LLC) sends text messages to customers who explicitly opt in. Messages include:

• Order status updates — Notifications when your order is received, being prepared, ready for pickup, or completed.
• Order refund notifications — Confirmation when a refund has been processed for your order.
• Rewards notifications — Alerts when you earn a reward coupon or when a coupon is expiring soon.

Tavvi does not send marketing or promotional SMS messages. All messages are transactional or informational in nature.

2. How Users Opt In

Tavvi collects SMS consent through three distinct methods. In every case, consent is separate from other agreements, optional, and requires affirmative action by the user or customer.

Method 1: Account Registration Consent (Mobile App)

During sign-up in the Tavvi mobile app, after entering their phone number, users see a clearly labeled SMS consent checkbox. The checkbox is unchecked by default and includes the following disclosure:

Receive text message notifications

I agree to receive order updates and account notifications via text message through Tavvi. Up to 4 messages per order. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Privacy Policy: tavvi.fornaxlink.com/privacy-policy. Terms: tavvi.fornaxlink.com/terms-and-conditions.

This checkbox is:

• Separate from the Terms of Service agreement
• Optional — users can complete registration without checking it
• Unchecked by default — requires affirmative action to opt in

Method 2: Notification Settings (Mobile App)

Users can manage their SMS preferences at any time through Account > Notification Settings in the Tavvi app. The SMS toggle displays:

SMS

Order updates and account notifications via text. Msg & data rates apply. Reply STOP to opt out.

Method 3: In-Store POS Customer Profile

When a business creates or edits a customer profile at the point of sale, a clearly labeled SMS toggle is presented with:

Receive text message notifications

Customer agrees to receive text message updates

Staff must obtain verbal consent from the customer before enabling this toggle.

3. How Users Opt Out

Users can opt out of SMS messages through any of these methods:

• Reply STOP to any message — processed immediately in real-time
• Reply HELP to any message — receives instructions on how to opt out
• In-app toggle — Disable SMS in Account > Notification Settings

Opt-out requests via the STOP keyword are processed instantly. The phone number is added to a global opt-out list and no further messages are sent.

Users who have opted out can re-subscribe by replying START to any previous message or by re-enabling SMS in their notification settings.

4. Message Frequency & Content

• Frequency: Message frequency varies. Typically 1–4 messages per order placed, plus occasional rewards notifications. No recurring scheduled messages beyond a single coupon expiry reminder per coupon.
• Content: All messages are prefixed with [Tavvi] for sender identification.
• Footer: Every message includes “Reply STOP to opt out” and “HELP for help”.
• Rates: Message and data rates may apply. Tavvi does not charge for SMS messages, but your carrier may.

Sample Messages

HELP response:

5. TCPA Compliance

Tavvi maintains full compliance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines:

• SMS consent is collected separately from other terms and conditions
• Consent checkbox is unchecked by default — no pre-checked boxes
• Consent is recorded with a timestamp (smsConsentAt) on the user record
• A global opt-out list is maintained and checked before every message
• STOP, START, and HELP keywords are processed in real-time via Twilio webhooks
• Delivery status is tracked for every message sent
• No messages are sent to users who have not explicitly opted in
• Consent is not shared with or sold to any third party
• Consent is not a condition of purchase or account registration

6. Data & Privacy

Phone numbers collected for SMS are used solely for the message types described above. We do not sell, share, or rent phone numbers to third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

For full details, see our Privacy Policy.

7. Supported Carriers

Tavvi SMS messages are supported on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

8. Contact

For questions about our SMS practices:

• Email: help@fornaxlink.com
• Phone: (404) 452-0843
• Reply HELP to any SMS message

9. Related Documents

• Privacy Policy
• Terms of Service