Tavvi Guides
How to order, book, and get the most out of the businesses you buy from.
Ordering
Place your first order
From browsing to paid in about two minutes, where to find things, how item options work, and what happens the moment you hit pay.
4 min readPickup, delivery, or shipping?
Who pays what, how fast each one is, and which to pick for the thing you're buying, the thirty-second decision, explained once.
3 min readPay and tip at the counter
What the checkout moment looks like from your side of it, the tip screen without the awkwardness, coupon QR codes, going paperless, and why online orders never ask for a tip.
3 min readTrack your order
What each status actually means, where the live map and tracking links live, and when it's worth messaging the business.
3 min readRewards & coupons
Earn rewards where you shop
Points build automatically at every business you buy from, and they turn into coupons on their own. Here's how the meter works and where to watch it fill.
3 min readUse your coupons
Where coupons live, how they apply at checkout in two taps, why one sometimes takes itself off your cart, and the in-store QR move.
3 min readYour account
Your account, explained
What signing in actually gets you, the four ways to do it, and a tour of the Account tab, including the Workplace section you can ignore until a boss hands you a code.
3 min readBook a service
Book a real slot with a real business in about a minute, no DM negotiation. Where the times come from, what happens after you confirm, and what "slot just taken" means.
3 min readMessage a business
Ask before you order, sort things out after, chat on Tavvi keeps every conversation attached to the business, with photos when words won't cut it.
3 min readLeave a review
Reviews on Tavvi come from real orders, how to write one that helps, where your reviews live, and how to fix one you regret.
3 min read